Support Management

Support Management System is an online portal that helps in managing of online/offline customer complains. It provides a comprehensive platform to resolve these complaints with ease. Its features include an online/offline complaint box where customers can drop in their complaints so that the service provider can access, analyse and respond the customer issues.

The software is an excellent solution to resolve issues in more managed and streamlined manner. It saves time as well as money in resolving issues easily. This helps in building customer loyalty by efficient handling of their complaints and you can achieve a sustainable client database.

FEATURES OF SUPPORT MANAGEMENT:

Admin Login to view the complains

Admin: Create, add, and edit service engineers

Assigning the complains to service engineers

Service Engineer: Login and view the assigned complains

Admin: Create, add, and edit service engineers

Service Engineer: Resolve the complaints and update the status

Customer: Login and create complaint

Customer: View the status of the complaint and check its history

BENEFITS OF SUPPORT MANAGEMENT:

You can access each complaint’s history and check the status update. It has the details of how a complaint is being progressed and what actions are being taken.

After a complaint is recorded by a user, it is reviewed by an Administrator and then led to the complaints workflow.

It offers a strategic method for online lodging and tracking of customer concerns and issues.

The admin can assign it to a particular service engineer for resolving the issue.

The Service engineer then acts on it and updates the status.